Negotiation Skills

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Negotiation Skills

Course duration: 2 days or 1-day introductory.


Co-developed and approved by a large multi-national engineering construction company, this course is for those who wish to understand the need and processes of effective negotiation.

This course will raise the skills and understanding of negotiaition by introducing delegates to actual industry related exercises and practise situations, in addition to raising the confidence of negotiators, which is an area seldom convered in such courses. The course provides guidance on the use of a variety of negotiation techniques and provides lists of useful tips within the course workbook.

Also available as an introductory 1-day intensive programme for new staff, trainees and graduates.

Course Content:

  • Basic skills for good negotiators
  • Negotiation competency
  • Asking the right questions
  • Ethics in negotiation
  • Typical negotiation outcomes and negotiation styles
  • Preparing for negotiation
  • Business and commercial awareness
  • Best Alternative To a Negotiated Agreement (BATNA)
  • Analysing expected outcomes and best price
  • Tradables and variables
  • The negotiation process
  • The differences between interests and positions
  • Framing and reframing
  • Facts and assumptions
  • Handling conflict
  • Dealing with intimidation



NAECI Industrial Relations for Managers, Supervisors 


Shop Stewards


This course will promote:

An awareness of the 'high level' aims and provisions of the NAECI, including why it is important to the UK and the ECI.

An understanding of the scope of the NAECI and its main substansive and prodedural provisions.

An appreciation of the important interpersonal behaviours in 'first line' employee relations and the skills required to apply those behaviours.

Recognition of the responsibility that all employees have to their employers and the projects on which they are employed.

A better working environment by helping Supervisors and Shop Stwards work together to avoid / resolve people related problems.

Course duration: 2-day


The National Agreement for the Engineering Construction Industry (the 'NAECI' / 'Blue Book') sets terms and conditions of employemnt for hourly-paid engineering construction workers on major engineering construction projects and repair and maintenance sites throughout the UK.

The signatories to the NAECI are:

  • ECIA
  • TICA

For the trade unions:

  • Unite the Union (Amicus and T&G Sections)
  • GMB

Together, the signatory parties forn the National Joint Council for the Engineering Construction Industry (NJC), which oversees the operation of the NAECI and undertakes periodic reviews of rates and other terms and conditions.


The course promotes a better working environment by helping sipervisors and shop stewards work together to avoid or resolve people related problems, including addressing aspects of employment law, and identifying the roles and responsibilities of the workforce. 

This highly interactive course is best run when project based and presented to mixed groups of supervisors, managers and shop stewards.

Course Content:

  • Increasing awareness of the National Agreement (NAECI)
  • Relevant aspects of employment law
  • Interpersonal skills and behaviours necessary for the effective team working and leadership
  • 1st line industrial relations leadership
  • Crucial roles and responsibilities of the workforce




Chargehand Development Programme

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Chargehand Development Programme


Who should attend?

  • Aspiring Chargehands
  • New Chargehands
  • Experienced Chargehands

How you will learn:

  • A practical, fun approach to training - learning by doing
  • Theory conveyed with illustrations - to help you remember
  • A situational approach using real life scenarios - learning is relevant
  • Talking about your own experiences - learn from each other
  • Assessment - to help you learn and work towards a qualification

Course duration: 2- day


  • Communicate effectively
  • Hold yourself and your team accountable
  • Assert yourself
  • Review people, performance and progress
  • Govern people and events
  • Engage with your team and partners

What you will learn

  • How to communicate more effectively and get your message across to your team, your partners and your manager
  • What your organisation expects from you in your role as Chargehand, and how to react to the demands of the business and the needs of your team
  • How to deal with difficult situations and challenging behaviour assertively and withing the law
  • How an when to give feedback and monitor and manage performance
  • What being a leader is really about and the challenges of leading friends and team mates
  • What to do and how to be in a variety of situations

What you will get out of it

Successful completion of the pre-course work, training course and the in-course assessment will result in you achieving the ECITB's Certificate of Achievement for the Chargehand Development Course.




Delivering Training Events Effectively

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Delivering Training Events Effectively


Point and Purpose:

  • The aim is to enable an individual to understand, customise and deliver a training package appropriately for the audience.
  • The course is designed to provide an introduction to different trainee involvement techniques and their application to a practical training session. It is not specific to the ECI, and can be used effectively in any industry.
  • To focus on the key subject (training), individuals should already have skills in: assertiveness; recognising body language; active listening; and basic presentation skills.

Course duration: 1-day


This workshop is NOT a 'Train the Trainer' course. It was developed to meet a very specific need: to support individuals at all levels to deliver pre-prepared training packages, e.g. the roll out of new systems or procedures across a company or project. As such, it has elements in common with ECITB SMTD Presentation Skills course, but in this case the emphasis is on using activities which involve learners.

Delegates should come to the course with a training session that they can use for practice during the day. The afternoon is spent with individuals having the opportunity to actually deliver a mini training session and receive personal feedback.

Learning objectives: On completion of th course learners should be able to:

  • Understand the training to delivered and be able to personalise it for their own delivery.
  • Understand the receiving audience, and be able to customise the training to suit.
  • Understand different approaches to involving participants (syndicates, brainstorming etc) and to select and use appropriate delivery methods.
  • Be able to structure and deliver an effective training session.
  • Deliver a short training session during the course and receive feedback.

Course content: During the day the following content will be addressed:

  • Difference between Training and Presenting
  • Characteristics of an Effective Trainer
  • Understanding your materials
  • Developing Learning Objectives
  • Structuring the training event
  • Introductory Sessions
  • 'Traditional' techniques (syndicates, brainstorming etc)
  • Accelerated Learning techniques (Mind mapping, card sorts etc)
  • Concluding the event
  • Prepare the training environment
  • Handling group discussions
  • Training delivery and feedback

CDM 2015 - Appreciation

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CDM 2015 - Appreciation

This workshop will provide delegates with an appreciation of the requirements under CDM 2015. It is ideal as an introduction to CDM 2015 for personnel who have not had any previous training in the requirements and for senior management who need to know the corporate responsibilities but will not be involved in specific projects.

The work shop will provide delegates who have limited knowledge of CDM regulations with an appreciation of CDM 2015 in practice.

Course duration: 1 day

This course has been specifically designed to provide a clear and concise overview of Construction & Design Management Regulations 2015.

An overview of the development of the CDM regulations leading to CDM 2015, sets the framework for the course. The structure of the regulations and the relationships between the parties are clarified, and the key roles, responsibilities and lines of communication between the parties are detailed.

Course Objectives

At the end of the course each delegate should:

  • Understand the need for, and application of, the CDM REgulations;
  • Appreciate the framework of the regulations and the interfaces between the key parties;
  • Understand the duties and responsibilities of the Client, Principal Designer, Principal Contractor and Contractors.

Outline of the programme

  • Legal Framework, Structure of the Regulations, ACoPs & Industry Guidance
  • Overview of the key differences between CDM 2007 & CDM 2015
  • HSE expectations
  • Project Notification
  • Competence
  • The Duties of and Relationship between the key parties
  •         The Client (Commercial & Domestic)
  •         The Principal Designer & Designers
  •         The Principal Contractor & Contractors
  • Who does what       





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