Presentation Skills

Pres skills pic

Presentation Skills

(ECITB alternate module 5)

Learning outcomes:

  • Speak to groups with greater confidence and professionalism.
  • Plan and prepare effective presentations.
  • Develop confidence.
  • The importance of key issies and gaining audience acceptance of your message.
  • Keep the audience engaged, including interaction, taking questions and feedback.
  • Effective use of audio / visual aids.

Course duration: 2-days

Course Content

  • Getting the message across
  • The Purpose
  • The Audience
  • How large is the audience?
  • How much do they know about the subject of the presentation?
  • Who are the audience
  • The Content
  • The Form
  • Question and Answer Techniques
  • Visual Aids
  • Public speaking checklist
  • Preparing the talk
  • Delivering the talk


Supervisor Training (ECITB ST modules)

ST programme introduction with ILM

Improving Jobsite Effectiveness

M3 pic

Improving Jobsite Effectiveness

(ECITB module 3)

Purpose of sessions:

  • The relevance of Delivery, Quality, Cost, Working Safely and looking after people to jobsite effectiveness.
  • Considering the way you and your team get the job done and the behaviours demonstrated in doing so.
  • Recognising the need for change.
  • Taking responsibility for the implementation of change.
  • Making continuous improvement part of the regular systems and processes.
  • Recognising opportunities for improvement through the quality checks carried out.
  • Why organisational cash-flow is so critical to the sustainability of any organisation.
  • Highlighting the most common types of contract used within the industry.

Course duration: 2-day

Day 1

Session 1: Worksite Effectiveness

  • What is jobsite effectiveness and how do we measure it

Session 2: Managing Change

  • Managing Change
  • Continuous Improvement
  • Drivers for Change
  • Change Management

Session 3: Quality

  • Quality in your Organisation 
  • Monitoring and Reviewing Quality
  • The Pareto Principle

Day 2

Session 1: Quality (continued)

  • Quality Management

Session 2: Budgeting

  • Resource Issues, Assets and Accounts
  • Costs, Budgets and Cash-flow

Session 3: Project Planning & Contracting

  • Stages of a Project
  • Types of Contract
  • Contracting Methods



Becoming an Effective Communicator


Becoming an Effective Communicator

(ECITB module 5)

Purpose of Sessions:

  • Identify the challenges and responsibilities of a supervisor when managing performance.
  • Understand how to identify acceptable and unacceptable behaviours within the team.
  • Demonstrate a range of tools available to the supervisor when managing difficult situations.
  • Understand how to plan and conduct effective toolbox talks.

Course duration: 1-day

Session 1: Performance Management - Outcomes

  • Understand the supervisor's role in identifying performance issues within the team
  • Know how to evaluate an individual and team performance and behaviours
  • Discuss the boundaries of responsibility for the supervisor when dealing withperformance issues
  • Describe how to meet the needs and expectations of the organisation
  • Identify acceptable supervisor behaviours
  • Discuss the need and implications of detachment
  • Understand the options and how to select and apply the best course of actions to address performance issues with an individual
  • Know how to determine an action plan and when to seek help from managers

Session 2: Managing Difficult Situations - Outcomes

  • Get an awareness of how to manage difficult people and situations
  • Raise awareness on being assertive
  • Explain some of the causes on conflict in the workplace
  • Understand the importance of effective communication skills
  • Practice effective listening skills
  • Raise awareness of observational skills
  • Recognise how to demonstrate confidence in challenging situations
  • Know how to remain confident in difficult situations

Session 3: Toolbox Talks - Outcomes

  • Know how to develop a structure and plan
  • Recognise audience needs and adapt your style to meet the need
  • Practice selecting the appropriate style and approach for the team
  • Understand how to get the right message across to the individuals and team
  • Expain how to adapt communication styles to meet the need of the audience
  • Discuss how to influence, persuade and negotiate with the team
  • Practice presenting a toolbox talk
  • Know how to deliver information in an interesting, engaging and relevant manner


Leading the Individual

2a pic

Leading the Individual

(ECITB module 2A)

Purpose of sessions:

  • Appreciate how to develop trust and respect within the team
  • Your role as a leader
  • Recognise how to use praise and recognition to improve performance
  • Understand how to give clear instructions, including job instructions
  • Appreciate how to check for understanding when being given and given instructions
  • Understand how to develop individuals competencies within the team
  • Evaluate the current competencies of individuals within the team
  • Understand the effective use of an appraisel system
  • Understand the role of the Supervisor when managing performance

Course duration: 2-day

Day 1 

Session 1: Leadership - Outcomes

  • Understand how to develop good relationships within the team and the role of the leader
  • Explain how the supervisor's role impacts on the development of the team and individuals
  • Determine how to develop trust and respect within the team

Session 2: Feeback - Outcomes

  • Use different styles of feedback 
  • Practice using a clear structure to provide feedback
  • Identify praiseworthy events
  • Use feedback to contribute to improved performance and practice

Session 3: Checking Understanding and Giving Job Instructions - Outcomes

  • Understand how to project a positive image at all times
  • Determine how to present oral information succinctly
  • Identify the impact of communication on the recipient
  • Know how to present self in a manner appropriate to the situation

Day 2

Session 1: Developing Individuals - Outcomes

  • Understand how to ask appropriate questions to check for understanding
  • Understand how to identify development opportunities fo individuals within the team
  • Explain methods of development available to individuals and the team

Session 2: Performance Management - Outcomes

  • Describe the methods of undertaking an individual performance review
  • Understand how to support individuals to improve their level of competance
  • Understand the purpose of an appraisal system
  • Determine how to prepare Personal Development Plans to develop individuals within the team
  • Identify support and development opportunities for individuals



Page 1 of 2

Company Registration Number 6480557
UK Register for Learning Providers: Reference Number 10031908
International license number 17734
Vat registration no. 926 6206 22

© Copyright 2017 Phoenix Training Solutions Ltd, All Rights Reserved