ECITB ST Module 5 - Becoming an Effective Communicator

Purpose of Sessions

 ØIdentify the challenges and responsibilities of a supervisor when managing performance.

 ØUnderstand how to identify acceptable and unacceptable behaviours within the team.

 ØDemonstrate a range of tools available to the supervisor when managing difficult situations.

 ØUnderstand how to plan ans conduct effective toolbox talks. 


Session 1: Performance Management - Outcomes:

  • Understand the Supervisor's role in identifying performance issues within the team.
  • Know how to evaluate an individual and team performance and behaviours.
  • Discuss the boundaries of responsibility for the supervisor when dealing withperformance issues.
  • Describe how to meet the needs and expectations of the organisation.
  • Identify acceptable supervisor behaviours.
  • Discuss the need and implications of detachment.
  • Understand the options and how to select and apply the best course action to address performance issues with an individual.
  • Know how to determine an action plan and when to seek help from managers.

Session 2: Managing Difficult Situations - Outcomes:

  • Get an awareness of how to manage difficult people and situations.
  • Raise awareness on being assertive.
  • Explain some of the causes on conflict in the workplace.
  • Understand the importance of effective communication skills.
  • Practise effective listening skills.
  • Raise awareness of observational skills.
  • Recognise how to demonstrate confidence in challenging situations.
  • Know how to remain confident in difficult situations.

Session 3: Toolbox Talks - Outcomes:

  • Know how to develop a structure and plan.
  • Recognise audience needs and adapt your style to meet the need.
  • Practise selecting the appropriate style and approach for the team.
  • Understand how to get the right message across to the individuals and team.
  • Explain how to adapt communication styles to meet the need of the audience.
  • Discuss how to influence, persuade and negotiate with the team.
  • Practice presenting a toolbox talk.
  • Know how to deliver information in an intersting, engaging and relevant manner.



Course duration: 1 - day


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